Field Service Representative
- Unternehmen
- Anavia AG
- Ort
- Näfels
- Ausgabedatum
- 28.04.2025
- Referenznummer
- 237547
Beschreibung
About the Company:
ANAVIA specializes in the design, development & manufacturing of vertical takeoff & landing (VTOL) systems of up to 500 kilograms. The company offers industry leading unmanned helicopter systems for various mission profiles, such as Surveillance & Reconnaissance, Inspection or Mapping & Cargo.
As a Field Service Representative you will perform on-site installation, maintenance, and repair of ANAVIA’s UAV systems, diagnose technical issues, provide client training, and ensure compliance with safety protocols while traveling internationally.
Your main tasks:
Perform on-site installation, maintenance, and repair of ANAVIA’s UAV systems at client locations.
Diagnose and troubleshoot technical issues to ensure minimal downtime and optimal system performance.
Provide comprehensive training to clients on the operation and maintenance of UAV systems.
Travel extensively, both locally and internationally, to support customers in different locations.
Ensure compliance with safety protocols and industry regulations during all field operations.
Maintain detailed and accurate records of service activities, including issues encountered, solutions implemented, and progress reports.
Assist in the development of service manuals and training manuals.
Coordinate with internal teams to address customer needs effectively.
Identify and suggest process improvements for better service delivery while collaborating with the engineering team to relay client feedback.
With this you convince us:
Completed higher education (e.g., ETH, HTL) certification in electronics, mechatronics, aerospace engineering, or a related field.
At a minimum 5 years’ experience in an aviation maintenance or a field service representative role.
Strong technical aptitude with the ability to diagnose and resolve complex mechanical and electronic issues.
High flexibility and willingness to travel internationally.
Responsible. Excellent communication skills. High social skills and good analytical and technical understanding with the ability to train and support clients effectively.
Proficiency in using diagnostic tools and software applications relevant to UAV Solid computer skills and ERP knowledge.
Ability to work independently and manage multiple tasks simultaneously.
Proven track record of meeting or exceeding customer targets and positive customer feedback. Excellent active listening and probing skills.
Become part of the Anavia family
A committed and international team is waiting for you Exciting projects and room to grow in every dimension Support for training and opportunities for personal and professional development Team events at which we celebrate our successes together Beautiful Swiss mountain view office in Näfels, Glarus Nord.
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, Fanni is looking forward to receiving your online application in English or German.
ANAVIA specializes in the design, development & manufacturing of vertical takeoff & landing (VTOL) systems of up to 500 kilograms. The company offers industry leading unmanned helicopter systems for various mission profiles, such as Surveillance & Reconnaissance, Inspection or Mapping & Cargo.
As a Field Service Representative you will perform on-site installation, maintenance, and repair of ANAVIA’s UAV systems, diagnose technical issues, provide client training, and ensure compliance with safety protocols while traveling internationally.
Your main tasks:
Perform on-site installation, maintenance, and repair of ANAVIA’s UAV systems at client locations.
Diagnose and troubleshoot technical issues to ensure minimal downtime and optimal system performance.
Provide comprehensive training to clients on the operation and maintenance of UAV systems.
Travel extensively, both locally and internationally, to support customers in different locations.
Ensure compliance with safety protocols and industry regulations during all field operations.
Maintain detailed and accurate records of service activities, including issues encountered, solutions implemented, and progress reports.
Assist in the development of service manuals and training manuals.
Coordinate with internal teams to address customer needs effectively.
Identify and suggest process improvements for better service delivery while collaborating with the engineering team to relay client feedback.
With this you convince us:
Completed higher education (e.g., ETH, HTL) certification in electronics, mechatronics, aerospace engineering, or a related field.
At a minimum 5 years’ experience in an aviation maintenance or a field service representative role.
Strong technical aptitude with the ability to diagnose and resolve complex mechanical and electronic issues.
High flexibility and willingness to travel internationally.
Responsible. Excellent communication skills. High social skills and good analytical and technical understanding with the ability to train and support clients effectively.
Proficiency in using diagnostic tools and software applications relevant to UAV Solid computer skills and ERP knowledge.
Ability to work independently and manage multiple tasks simultaneously.
Proven track record of meeting or exceeding customer targets and positive customer feedback. Excellent active listening and probing skills.
Become part of the Anavia family
A committed and international team is waiting for you Exciting projects and room to grow in every dimension Support for training and opportunities for personal and professional development Team events at which we celebrate our successes together Beautiful Swiss mountain view office in Näfels, Glarus Nord.
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, Fanni is looking forward to receiving your online application in English or German.