Working Student IT 2nd/3rd Level Support (m/f/d) 60-80%

• Support our provider and operational teams in assisting Schindler employees with IT-related matters
• Analyze and resolve tickets, or route them to the appropriate support group when necessary
• Manage escalations from a service desk perspective
• Create and maintain knowledge articles to support continuous service improvement
• Contribute to small-scale IT projects
• Perform administrative support tasks for the Global BackOffice

• Current Bachelor student in IT or similar field
• Completed apprenticeship in business administration (KV), mediamatics, or IT; or currently enrolled in an IT-related degree
• Strong technical understanding and solid computer skills
• Excellent customer service orientation and a proactive attitude
• Outstanding verbal and written communication skills
• Good time management skills with the ability to set priorities when handling multiple cases
• Fluent in German (C2) and English (B2), both spoken and written

You will get immediate access to a variety of benefits by working for a TOP employer:

• We offer a position in a future-oriented industry with a diverse product range as well as attractive and performance-related remuneration

• Development opportunities: You will start with a job-specific onboarding program and will be supported by us through technical and soft skills development programs

• Work-life balance: We support you in managing your professional and personal life through flexible working hours

• Corporate benefits: You will have the opportunity to benefit from attractive employee discounts

• Diversity: We promote and foster a culture of diversity